Shipping policy

At Puppers & Pastries, every order is baked fresh with love and care before it ships out — because our treats deserve to arrive as perfect as they left our kitchen.

Processing Time

All orders are handmade and typically processed within 4–7 business days. Since we’re a small-batch operation, this ensures freshness and quality in every delivery.

Shipping Options & Rates

We offer standard shipping across the United States.

• Shipping costs are calculated at checkout based on package weight and dimensions.

• Free shipping is available on all orders over $75 (before tax).

Local Delivery

• Local delivery is available for $5 within a 10 mile radius of store location.
• Delivery orders can take 2-3 business days unless otherwise arranged with store owner.

Delivery Time

Once shipped, standard delivery typically takes 3–7 business days, depending on your location and carrier performance.

Order Tracking

When your order ships, you’ll receive a confirmation email with tracking details so you can keep an eye on your pupper’s treats every step of the way.

Local Pickup

Local customers near Springfield, MA, can arrange door pickup for select retail items. Details will be provided at checkout or by email confirmation.

Delays or Damaged Shipments

We take extra care to ensure safe packaging; however, delays or damage in transit are sometimes beyond our control. Please reach out to our support team if your order arrives damaged or delayed, and we’ll make it right.